ROMO Management LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, submit a lead form, or communicate with us through Facebook, Instagram, WhatsApp, email, telephone, or other channels.
Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Telephone number
Email address
Municipality or location of the property or project
Information about the services you are interested in
Project details, measurements, specifications, and preferences
Photos or videos of your pool, property, equipment, or project area
Messages and other communications you send to us
Information submitted through Facebook or Instagram lead forms
Any other information you choose to provide in connection with an estimate, consultation, or project
We may also automatically receive limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and similar usage information through our website platform, cookies, analytics tools, or advertising technologies when those features are enabled.
How We Use Your Information
We may use the information we collect to:
Respond to your questions and requests
Evaluate your project and requested services
Prepare preliminary estimates or proposals
Request photographs, measurements, or additional project information
Schedule consultations, appointments, or site visits
Communicate with you by telephone, WhatsApp, email, Messenger, or other methods you provide
Provide and manage contracted services
Maintain customer and project records
Improve our website, advertising, customer service, and business operations
Measure the effectiveness of our advertising and lead-generation efforts
Prevent fraud, misuse, or security issues
Comply with applicable legal, regulatory, accounting, or contractual requirements
Information Submitted Through Meta Platforms
If you provide information through a Facebook or Instagram Instant Form, advertisement, Messenger conversation, or other Meta service, your information may also be processed by Meta according to Meta's own privacy policies and terms.
Once ROMO Management LLC receives your information from Meta, we use it in accordance with this Privacy Policy.
WhatsApp Communications
If you choose to contact us through WhatsApp, we may receive your telephone number, profile information made available through WhatsApp, messages, photographs, videos, measurements, and other information you send to us.
WhatsApp and its affiliated companies process information according to their own privacy policies and terms.
Sharing of Information
ROMO Management LLC does not sell or rent your personal information.
We may share information when reasonably necessary with service providers or business partners that help us operate our business, website, communications, advertising, customer management, or project services.
These may include website hosting providers, communication platforms, advertising platforms, technology providers, professional advisers, and contractors involved in providing requested services.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of ROMO Management LLC, our customers, or others.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the website, understand visitor activity, improve performance, and measure advertising effectiveness.
Depending on the services enabled on our website, third-party providers may also use cookies or similar technologies.
Where required or available, visitors may use the website's cookie or tracking preferences to control certain types of tracking.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, preparing estimates, managing projects, maintaining business records, resolving disputes, and meeting legal or accounting obligations.
The length of time information is retained may vary depending on the nature of the inquiry, project, or business relationship.
Data Security
We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure.
Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information that ROMO Management LLC maintains about you, subject to applicable legal and business recordkeeping requirements.
You may also ask us to stop sending promotional communications. Service-related communications concerning an active request, estimate, appointment, or project may still be necessary.
To submit a privacy request, contact us using the information below.
Children's Privacy
Our services are intended for property owners, businesses, and adults seeking construction, remodeling, or related services.
We do not knowingly collect personal information from children under 13.
Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, messaging services, or other services that ROMO Management LLC does not control.
Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.
Changes to This Privacy Policy
ROMO Management LLC may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.
When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how ROMO Management LLC handles your personal information, please contact us:
ROMO Management LLC
Puerto Rico
Email: info@romo-management.com
Phone: 787-452-4918
Website: romomanagementpr.com